Returns & Refunds
Market Wines is a customer focused business and we stand behind our product. If you are not satisfied with your order, please email us at orders@marketwines.ca.
The following criteria applies in most cases.
Returns of Saleable Product- Products will be accepted if they are returned completely sealed, with a pristine label and stored properly. If the item has been shipped outside of Calgary, the shipping charges are the responsibility of the purchaser. Exceptions will be made if an order was incorrect.
Faulty Items: They will be accepted and evaluated to ensure quality control. Please ensure that bottles are 75% full for a refund or exchange.
There is an inherent risk in buying older wines. While we store all of our wines properly, wines may nevertheless be defective. We regret that we cannot accept wines more than seven years old, unless the producer agrees to replace the wine.
Shipping Policies
Within Calgary
All Deliveries within Calgary will be completed by Market Wines with some exceptions.
Cost: there is a flat $10 delivery charge. Delivery charges will be waived for orders over $100 before taxes and deposits.
Delivery Window: Orders received before 9:00 am will be delivered the same day. Orders received after 9:00 am will be delivered the following delivery day. Our delivery days are Tuesday- Saturday. Orders received after 9:00 am on Saturdays will be delivered on Tuesday afternoon.
ID Requirements: As per AGLC protocols all deliveries must be received by an adult over the age of 18 with a Valid Government Issued Photo ID
Shipping Within Alberta
We will use ATS Courier to ship orders using temperature controlled vehicles. Shipping during the winter and summer months is inherently risky. Please be aware that Market Wines will delay shipping if we feel that there is a chance your package may be affected by extreme weather conditions.
Cost: there is a flat $35 shipping charge per 12 bottle case of wine.
Delivery Window: Orders received before 9:00 am will be processed to for shipping the same day. Orders received after that will be processed the following business day. Please email us at orders@marketwines.ca for tracking information.
ID Requirements: As per AGLC protocols all deliveries must be received by an adult over the age of 18 with a Valid Government Issued Photo ID. The ID must match the receiving name on the order.
Shipping outside of Alberta
Market Wines does not itself ship outside of Alberta. We will use ATS Courier to ship orders using temperature controlled vehicles. If you request delivery outside of Alberta, you authorize us to engage a shipper on your behalf to pick up your order from our store and deliver it as you instructed. You are solely responsible for ensuring compliance with applicable laws of the place where you have directed the courier to deliver your order.
Cost: there is a flat $55 shipping charge per 12 bottle case of wine.
Delivery Window: Orders received before 9:00 am will be processed to for shipping the same day. Orders received after that will be processed the following business day. Please email us at orders@marketwines.ca for tracking information.
ID Requirements: As per AGLC protocols all deliveries must be received by an adult over the legal drinking age with a Valid Government Issued Photo ID. The ID must match the receiving name on the order.